Terms of Service

Welcome to Slate & Ember. By accessing or purchasing from our store, you agree to the following terms. Please read them carefully.

General

These Terms of Service apply to all visitors, customers, and others who access or use our store at slateandember.com. We reserve the right to update these terms at any time. Continued use of our store after changes are posted constitutes your acceptance of the updated terms.

Products & Orders

We offer a mix of ready-to-ship and custom or personalized products. Product availability is subject to change without notice. We reserve the right to limit quantities or refuse any order at our discretion.

For custom and personalized orders, please review our Custom Order Policy before placing your order.

Pricing & Payment

All prices are listed in US dollars. We reserve the right to change prices at any time. Payment is due at the time of purchase. We accept payment methods available at checkout.

Shipping & Delivery

Orders are shipped in accordance with our Shipping & Delivery Policy. We are not responsible for delays caused by shipping carriers once an order has been handed off.

Refunds & Returns

Our refund and return terms are outlined in our Refund Policy. Custom and personalized items are generally non-refundable once production has begun.

Intellectual Property

All content on this site — including logos, product photos, and designs — is the property of Slate & Ember and may not be reproduced or used without our written permission. By submitting photos or content to us for an order, you confirm that you have the right to share those images and grant us permission to use them solely for fulfilling your order.

Indemnification

You agree to indemnify and hold harmless Slate & Ember, its owners, and affiliates from any claims, damages, or expenses (including reasonable legal fees) arising out of your use of our store, your violation of these terms, or any content you submit to us, including photos or personalization details.

Disclaimer of Warranties

Our products and services are provided "as is" without warranties of any kind, either express or implied, except as explicitly stated in our product listings or policies. We do not warrant that our store will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

Slate & Ember is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability for any claim is limited to the amount paid for the order in question.

Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable rules before either party may pursue litigation.